Your account
I haven't received my invitation. What should I do?
Check your spam folder, then contact the school office: they can resend the invitation or correct your email address.
Can each parent have their own account?
Yes. Each legal guardian has their own login and notification preferences.
How do I add a child to my account?
The school links children to your account from the enrolment file. Let them know if a child is missing.
Absences and communication
How do I explain an absence?
From the notification or the Absences tab: choose the reason, attach a supporting document if needed, and send.
How do I contact a teacher?
Through the portal's messaging. Teachers can set their availability hours.
Can I choose which notifications I get?
Yes: absences, grades, messages and invoices are set separately, by email or on your phone.
Payments
Which payment methods are accepted?
Those enabled by your school: bank card, mobile money or bank transfer, depending on the school.
Where can I find my receipts?
In the Invoices tab, every payment generates a downloadable PDF receipt.
Can I pay in instalments?
If the school offers a payment plan, it appears directly on the invoice.